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Title
Text copied to clipboard!Dental Practice Receptionist
Description
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We are looking for a friendly and organized receptionist for our dental practice. As a receptionist, you are the first point of contact for our patients and play a crucial role in creating a positive experience. You are responsible for managing the front desk, answering phone calls, scheduling appointments, and supporting the dental team with administrative tasks.
You will work in a dynamic environment where customer service and efficiency are key. You ensure that patients feel welcome and that their visit runs smoothly. Additionally, you are responsible for maintaining patient records, processing payments, and providing information about treatments and procedures. You will work closely with dentists, dental hygienists, and assistants to support the daily operations of the practice.
The ideal candidate is communicative, stress-resistant, and detail-oriented. You have experience with administrative tasks and are familiar with using computer systems. Experience in a medical or dental environment is a plus but not required. More important is that you have a service-oriented attitude and can interact well with people of all ages.
We offer a pleasant working environment, a close-knit team, and opportunities for personal development. As a receptionist, you are an essential part of our practice and contribute to patient satisfaction.
Responsibilities
Text copied to clipboard!- Greet and register patients
- Answer phone calls and emails
- Schedule and manage appointments
- Maintain patient records
- Process payments and insurance information
- Support the dental team with administrative tasks
- Keep the reception area tidy and organized
- Provide information about treatments and procedures
- Handle patient complaints or inquiries
- Collaborate with colleagues to ensure smooth operations
Requirements
Text copied to clipboard!- Minimum MBO-level education or equivalent
- Experience in an administrative or customer-facing role
- Strong communication skills in Dutch
- Familiarity with Microsoft Office and practice software is a plus
- Stress-resistant and organized
- Professional and friendly appearance
- Flexible availability, including evenings or Saturdays
- Affinity with the healthcare sector
- Ability to work independently
- Team player with a proactive attitude
Potential interview questions
Text copied to clipboard!- Do you have experience as a receptionist or in a similar role?
- Are you familiar with dental terminology?
- How do you handle stressful situations?
- Are you comfortable using computers and practice software?
- Are you flexible with your working hours?
- What attracts you to working in a dental practice?
- How do you make patients feel welcome?
- Do you have experience processing payments and insurance data?
- What are your strengths in communication?
- Are you willing to attend additional training?
